Frequently Asked Questions

How can I contact Koach or ask for support regarding a specific issue?

Please contact us using this link or by email to [email protected] or via any of our social media pages. We will respond as soon as possible.

How does the matching service work?

If you opt for the free matching service, we will review the information you will provide us to check if we have enough information to provide you with recommendations. Will will contact you if more information is required or we will provide you with 1 to 3 recommendations based on our understanding of your needs and preferences. You can review the profiles of the coach(s) we will recommend and even schedule a free intake to meet the coach(s) before making any decision. If you found the perfect coach you wish to work with, you can use our platform to book and schedule sessions with your coach easily. You are under no obligation or commitment to make any purchase based on our recommendation.

How are coaching sessions conducted on
Clients and coaches can conduct the coaching sessions face-to-face (when client and coach are based near to each other) or virtually, using the most common tools such as Skype, Google, FaceTime, Zoom and WhatsApp.
I found two coaches that might be a good fit for me but I’m not sure which coach to choose. What can I do?

In this case, we recommend that you book a free intake with both coaches. Meeting the coaches in person or online should help you make a more informed decision.

How is coaching different from other service professions?
Professional coaching focuses on goal setting, outcome creation, and personal change management. This differs from other guidance services such as therapy, consulting, mentoring, and training. Therapy can deal with conflict within an individual or in relationships with very specific focused solutions that often require deep analysis of the past. Mentoring is similar to coaching but is industry or affinity based and focuses on the mentor’s personal experiences to guide an individual. Likewise, training programs are based on clear and pre-set objectives set out by a trainer or instructor and are not personalized to an individual’s needs.
What are some typical reasons someone chooses to work with a coach?

Our clients choose to work with a coach for various reasons, including (but not limited) to the following:

  • There’s a lack of clarity regarding self-awareness or direction
  • You have a gap in knowledge, skills, or confidence
  • You need to accelerate results
  • You need to focus on yourself and gain perspective
  • You need to overcome a specific obstacle
  • You simply need someone to talk to and bounce ideas off
What is expected from me to have a successful coaching relationship?
  • Come with the desire to seek clarity for the issue(s) you need coaching for
  • Listen to your intuition and challenge your existing habits
  • Be kind to yourself and accept both the opportunity to learn new skills and the possibilities that you may experience setbacks in your journey
What payment methods are accepted?

All Visa, Mastercard and JCB secured cards are accepted. We are looking forward to add more payment methods soon.

Can I reschedule a session?

Yes, you can reschedule any or all upcoming session as long as you request the rescheduling from the coach the day before and as long as the coach accepts. You cannot request to reschedule a session on the same day. This allows the coach to manage planning and scheduling better for you and for other clients. The coach might counter your request with alternative dates or times, which you will be able to accept or decline easily from your Dashboard. The original session(s) you requested to reschedule remains confirmed until you and the coach agree on the new date/time. You will receive email notifications so you don’t have to worry about checking your bookings regularly.

How does cancellation and refunds work?

If you cancel before the coach accept or decline your booking request, your card will not be charged and your booking will be cancelled. We only charge your card if the coach you requested a booking from accepts your request.

If you cancel a package after some of its sessions took place already, only the remaining sessions in the package will be cancelled and you will be refunded back to your card for the sessions that didn’t take place yet.

Can I delete my account?

Yes, and at any time you wish. You will be also refunded for any sessions that should be cancelled because of this. Just send us an email to [email protected].

How do you measure coaching success?

Coaching success can be measured in the reciprocal nature of the coaching partnership: how you feel your coach is doing and how your coach feels you are doing against agreed goals. This checks-and-balance system gives an overview of how effective was coaching for your individual needs and goals. Examples of this include having met the goals established at the beginning of the coaching relationship, tangible accomplishments like a raise in income or obtaining a promotion, and personal or business performance data. More than anything, if you feel more fulfilled, confident and hopeful about the future having experienced support from one of our top coaches – then you have succeeded.

Koach™ 2021 - Made in Holland 🇳🇱